Terms and Conditions

The Site is owned and operated by Forbidden City Limited. Please read these Terms and Conditions carefully before accessing or using the information, content and services available through the Site.


Product and Service Details:

We reserve the right to change any information on this website. All prices and descriptions supersede previous publications. All sizes are approximate. We cannot guarantee that colors and details in images are accurate representations of the product.

Stock availability information on this website is the latest updated record. If for any reason beyond our control we are unable to supply any products after you have made a purchase, you will be offered a full refund.

The products we sell are for general domestic use. The products must be used for the intended purpose. All products carry a first year manufacture guarantee but this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK it will invalidate the warranty.


Making an Order:

When placing an order, you must make full payment for the products. All prices include VAT and delivery charges is included in most cases for delivery to mainland U.K..Payment can be made by the following credit cards: Visa, MasterCard and we will send you an Order Acknowledgement to your email. No payment will be taken from your credit card until your order has been dispatched for delivery.

Changes made to your order:

If you wish to change or cancel your order, you must send an email to us within 3 working days. We will inform whether we could comply with such changes. Upon cancellation, you will be given full refund for payment made. When the products under your original order have been in the process of being delivered to you, changes or cancellations will not be accepted.



We will contact you to arrange the delivery. We can deliver products to all parts of mainland UK. A person of age over 18 at the delivery address must sign for the products. In case delay is encountered at our end, we will inform you of such delay and notify your a new delivery date.

In case delivery is made but no one of age over 18 is present to receive the products, repeat delivery will incur additional charges.

Unless there is suitable lift access, we cannot deliver products above ground floor level. If special delivery is required, extra charges are to be paid by you.


Product warranty:

We offer a one year warranty on all our products. If your purchase is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, with order details and original packaging. We will process the refund or replacement within 30 days.

When we receive the returned product because of a defect, we will refund any money received from you, including the delivery charge from sending the products to you and the cost incurred by you in returning the products to us.



Sometimes the product specifications  may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.

If for some reason you wish to return the product, you must inform us by email within 14 days after you receive the same. We will process your refund of the price paid for the products as soon as possible (within 30 days of the day that you have given us notice of cancellation). Product intended to be returned must be in resalable condition. Customer order details with all original packing unopened and undamaged must be returned.

For return products, we do not provide a free collection service Items can only be collected at a special delivery charge. Please call our customer service team to arrange this.



We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in prices and products descriptions posted on the website.

Our total liability in contract, trot (including negligence or breach of statutory duty), mispresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of your order shall be limited to the purchase price.


Intellectual Property:

All content included on the website, such as pictures, text, graphics, logos, images, and audio clips, digital downloads, data compilations, and software, is the property of Forbidden City Limited and is protected by United Kingdom and international copyright and database right laws.

Unauthorized use may result in legal action against the party(s) accessing, modifying, plagiarizing, republishing, or redistributing copy written content without proper authorization.


Online Security and Privacy Policy:

This site has stringent security measures in place to protect the loss, misuse and alteration of the information under our control.

We will treat all of your information in strict confidence, information supplied by you will be used to process our delivery of products to you and to maintain our relationship. Such information will not be made known to any third party.


Contact Us:

In case of any enquiry, please email info@forbiddencity.com.hk